FAQ
How do I place an order? Browse our collections, add items to your cart, and check out securely online. You'll receive an order confirmation email as soon as your payment is processed.
How do I cancel or edit my order? We're unable to cancel orders due to a change of mind once they've been placed. If you need to edit your order — like your delivery address or contact number — reach out to us as soon as possible at achuotarhagbor@gmail.com. We can't guarantee changes once your order has started processing, so the sooner you reach out, the better.
Is my payment information secure? Yes. All payments are processed through secure, encrypted checkout — your payment details are never stored on our end.
Shipping & Delivery
Where do you ship? We currently ship to the United States and Canada.
How long does shipping take? Orders are processed within 1–2 business days, with delivery typically taking 3–7 business days after that — so most orders arrive within about a week of being placed.
How can I track my order? Once your order ships, you'll get a confirmation email with a tracking number. Larger pieces sometimes ship in multiple boxes, so you may see more than one tracking number for a single order — that's normal.
I didn't receive all of my order — what happened? Larger furniture pieces are often shipped in multiple boxes that can arrive on different days. Check your tracking first — if it shows multiple packages, the rest may still be on its way. Still missing items after 5 business days? Contact us with your order number and we'll track it down.
Returns & Refunds
What's your return policy? You have 30 days from delivery to request a return. Full details are on our Return & Refund Policy page.
My item arrived damaged or defective — what do I do? Contact us within 48 hours of delivery at achuotarhagbor@gmail.com with a few photos of the item and packaging. In most cases, we'll send a replacement or issue a full refund — no need to send anything back.
How long do refunds take? Once your return or claim is approved, refunds are issued to your original payment method within 10 business days (your bank may take a little longer to post it).
Can I exchange an item instead of returning it? The fastest way is to request a return on the item you have, and once approved, place a new order for the item you want — we're not able to do direct swaps since items ship from different suppliers.
Product Questions
Will my furniture look exactly like the photos? We do our best to represent every product accurately, but small variations in wood grain, fabric texture, or color are normal — especially with natural materials — and screen settings can also affect how colors appear.
How do I know if a piece will fit my space? Full dimensions are listed on each product page — we'd recommend measuring your space (and doorways/hallways for larger pieces) before ordering.
Account & Support
How do I contact customer support? Email us at achuotarhagbor@gmail.com or use the form on our Contact Us page — a real person reads every message.
Still have a question? We're happy to help — reach out anytime at achuotarhagbor@gmail.com.