Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How returns work
Because our furniture ships directly from our fulfillment partners, most return requests are resolved without needing to send the item back — this keeps things fast and avoids costly return freight on large furniture. Here's how it works:

• Damaged, defective, or wrong item received: Contact us within 48 hours of delivery at achuotarhagbor@gmail.com with a few photos of the item and packaging. In most cases, we'll issue a full refund or send a replacement — no return shipment necessary.
• Changed your mind / no longer want the item: You have 30 days from delivery to request a return. Because these items ship from our supplier network, the return address and process depends on the specific product you ordered — contact us at achuotarhagbor@gmail.com and we'll confirm the correct return location and next steps for your order.

To be eligible for a "changed my mind" return, the item must be unused, unassembled (if assembly was required), and in its original packaging, with all parts and hardware included. You'll also need your order number as proof of purchase.

Items sent back without first requesting a return will not be accepted, since we won't have a valid return address to give you.

You can always reach us with return questions at achuotarhagbor@gmail.com.

Damages and issues
Please inspect your order carefully upon delivery and contact us within 48 hours if an item arrives damaged, defective, or incorrect. Photos of the damage and packaging help us resolve the issue quickly — often with a replacement or refund rather than a return.

Exceptions / non-returnable items
Certain items cannot be returned, including:

• Custom or made-to-order furniture (special orders, custom fabric/finish, personalized pieces)
• Assembled items — once assembled, a piece can only be returned if it's damaged or defective
• Clearance or final sale items, as marked on the product page

Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to request a return on the item you have, and once it's approved, place a separate order for the new item. Because our items ship from different fulfillment partners, we're unable to do direct swaps.

Refunds
Once a return or damage claim is approved, we confirm with our fulfillment partner before processing your refund — this can take a little longer than a standard in-house return, but we'll keep you updated throughout. Approved refunds are issued to your original payment method within 10 business days, though your bank or card provider may take additional time to post it.

If more than 15 business days have passed since your return was approved, please contact us at achuotarhagbor@gmail.com.