Shipping policy

Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

If we're experiencing a high volume of orders, processing may be delayed by a few days — if there's a significant delay, we'll notify you by email.

Shipping Rates and Delivery Times

We currently ship to the United States and Canada.

Total estimated delivery time (processing + transit): 4–9 business days from order date.

Delivery times are estimates and are not guaranteed — they can be affected by carrier delays, weather, customs processing, or high order volume, and are calculated from the date of shipment, not the date of order.

Shipment Confirmation and Order Tracking

You'll receive a shipment confirmation email once your order ships, containing your tracking number. Tracking information may take 24–48 hours to activate after you receive it. Larger furniture items may ship in multiple boxes and could arrive on different days — if you receive a partial shipment, the rest is likely still in transit.

Damages

Velourafurniture is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact us within 48 hours of delivery at achuotarhagbor@gmail.com with a few photos of the item and packaging, and we'll work with you directly to resolve it — see our Return & Refund Policy for details.

Questions

If you have any questions about your shipment, contact us at achuotarhagbor@gmail.com with your order number.