Frequently Asked Questions

Orders

How do I cancel or change my order?
You can cancel your order within 24 hours of placing it, as long as it hasn’t shipped. To change your shipping address or contact details, email us within 24 hours with your order number. Once an order has shipped, it can’t be cancelled, but you can request a return after delivery.

How do I know my order went through?
You’ll receive an order confirmation email right after checkout. If you don’t see it, check your spam or promotions folder, or contact us with the email address you used.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. All payments are processed securely, and we never see or store your full card number.

Shipping & delivery

Where do you ship?
We ship to addresses within the contiguous United States. We may be unable to ship some items to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses.

How much is shipping?
Shipping is free on every order. There are no hidden fees, and your full total is shown at checkout.

How long will delivery take?
Orders are processed within 1–2 business days, then take 3–7 business days in transit. Most orders arrive within 4–9 business days of ordering.

How is furniture delivered?
Items are delivered to your door, curbside, or building entrance, depending on the carrier and item size. Room-of-choice delivery and assembly are not included.

Why did I only receive part of my order?
Larger furniture often ships in multiple boxes that may arrive on different days. Check your tracking for each package. If the rest hasn’t arrived within 5 business days of the first box, contact us.

How do I track my order?
Once your order ships, you’ll get an email with your tracking number. You can also use our Track Your Order page.

Products & assembly

Does my furniture need assembly?
Most items arrive flat-packed and need some assembly. All hardware and instructions are included. See our Assembly & Care Guide for tips.

Will the item look exactly like the photos?
We show products as accurately as possible, but colors can look slightly different depending on your screen. Natural materials may also have small variations in grain, texture or finish.

How do I know if an item will fit my space?
Every product page lists assembled dimensions and package dimensions. Measure your room, doorways, hallways and stairways before ordering.

Returns & damage

What is your return policy?
You can request a return within 30 days of delivery. Items must be unused, unassembled, and in their original packaging. For change-of-mind returns, the customer pays return shipping. See our Return & Refund Policy for full details.

What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement, a replacement part, or a refund at no cost to you.

How long do refunds take?
Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.